Frequently asked questions

Add vehicles individually using the VIN or import a completed CSV template. We will work with you to bring in your whole fleet.

Roles and scope rules determine who can view and edit data. Access can be limited to specific companies, branches and locations.

The database and files are stored in an EU data centre in Frankfurt. The data processing agreement is part of the software contract and is available as a separate document.

Yes. You can export your company and vehicle data in common machine-readable formats; supporting records and reports are also available as PDF files.

There is no official approval process for trip-log software. The tax office reviews every trip log individually. fleetfeat provides the technical foundation: prompt entry, locked records and logged corrections. You remain responsible for complete and timely entries.

Driver assignments are deleted by default three years after the end of the usage period, unless a fine case is still open. The retention period can be configured.

No. fleetfeat runs in the browser and can be added directly to the home screen on supported devices. No app-store download is required.

€4.90 per vehicle per month, net. The price includes importing your completed vehicle list as a CSV file and a live onboarding session of up to 60 minutes. All prices are net plus statutory VAT. The offer is exclusively for businesses within the meaning of section 14 of the German Civil Code.

Cancel in the app with one month's notice to the end of a calendar month.

No. If you only book a service, you only pay for that job; there is no platform fee.

You can book interior cleaning, interior & exterior cleaning, interior detailing, interior & exterior detailing and lease-return detailing. Other services are in preparation and will only appear once they are bookable.

Vans are priced by vehicle class. Trucks and trailers are managed in your subscription like any other vehicle; on-site services for them are available on request — just get in touch. Lease-return detailing is available for vehicle hand-backs; it is not an expert appraisal.

Pricing depends on the service and vehicle class: interior cleaning, interior & exterior cleaning, interior detailing, interior & exterior detailing or lease-return detailing. Your written quote states the binding net price.

Travel is free from three vehicles at the same appointment. For one or two vehicles, it is charged once based on the one-way distance.

Mobile services are currently available in the Greater Munich area. We check whether your location is covered when you submit an enquiry.

Acceptance takes place on site; reported defects are reviewed and remedied. If an appointment is cancelled, we coordinate a new date with you and the service partner. A fixed replacement deadline only applies where it has been expressly agreed.

Yes. Companies, branches, locations, cost centres and scoped permissions represent larger organisations without exposing the entire fleet to every user.

Yes. Each line item is linked to a vehicle and job, and several jobs can be combined in one consolidated invoice.

Yes. Company admins assign roles and limit access to the relevant companies, branches or locations.

Complete our CSV template. Importing it and a live onboarding session of up to 60 minutes are included in the platform price.

The referral programme is exclusively for businesses. You need a VAT ID or tax number to register.

You receive 3% of paid net invoices for services and the platform subscription from customers you refer directly. There is one level only. The programme opens once the referral terms are in force and subscription invoices are settled by the same logic.

Two years for each referred customer. The period starts on the date of the first valid invoice to that customer, not on the referral or registration date.

The link or code submitted with customer registration is assigned once and cannot be replaced afterwards. Your own revenue, revenue from your corporate group and revenue from employees or officers of the referred customer are excluded.

Every job is documented with before/after photos stored in the digital vehicle record. A job only counts as completed once the photo proof is complete.

The record includes before-and-after photos, capture time, checksum, record code and the job location. A GPS position is not displayed in the user interface.

Mobile low-water methods save up to 130 litres of water per cleaning compared to a conventional car wash – and trips to workshops or wash facilities are eliminated entirely. The methodology with sources is on our sustainability section.