Services · Work at the vehicle

Evidence that stays with the vehicle.

Before-and-after photos, timestamps, location and an evidence code. Every job ends with a durable record stored against the vehicle.

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Proof of Service

  • Before photo
  • After photo
  • Timestamp
  • Location
  • Evidence code
Proof of Service

Four elements make up a complete service record.

An invoice states what was paid. The service evidence records what was done, when and where.

What the service evidence contains

Required before every job can close.

  1. Before-and-after photosCaptured on site by the service partner.
  2. TimestampStart and completion.
  3. Job locationThe agreed place of service.
  4. Evidence codeUnique to each job and shown on the evidence in the vehicle record.
Commitments

A job cannot close without service evidence.

Jobs with photographic evidence

100%

Required before every job can close

Lead time

24 hours

from one vehicle, with a response within one hour

fleetfeat.de: /services, /nachhaltigkeit, /faq. Updated 26 August 2026.

The problem

‘Complete’ is not evidence

A photo in a group chat, a receipt in the glove box and a detail someone remembers. Three months later, none of that is reliable evidence.

Photo without time or location

A photo alone does not show when it was taken or which vehicle it belongs to. It proves only that someone took a picture.

Evidence without a vehicle link

An invoice names a service, but rarely the vehicle registration it belongs to, and the accounting entry does not add that link.

Memory instead of a record

A recollection is not documentation. At return or inspection, only dated evidence counts.

Hands hold a tablet beside the flank of a white van, with the screen dark

Proof of Service

An invoice is not service evidence.

It states what was paid. The service evidence records what was done, when and where.

4 elements Photo, time, location, code 0 jobs completed without evidence
Where the evidence is stored

Illustrative image — not a real customer job

Proof of Service

What is attached to each job

Every completed job writes the same set of fields to the vehicle record — consistent and complete every time.

Example from the demo record

Interior detailing

Completed by Sample Services South and accepted on site at Gate 3 of the Munich facility.

8 June 2026 · 14:32

PoS-7F3K-2026

€145.00 net

Prices exclude VAT. This offer is available exclusively to businesses as defined in Section 14 of the German Civil Code. Vehicle class: van; Prices by vehicle class.

Completed steps

Confirmed individually, not as a blanket status

Seats vacuumed. Dashboard cleaned. Interior glass cleaned. Odours neutralised.

A before photo and an after photo are added, both timestamped and linked to the VIN. The evidence code identifies this exact job on the record and in the vehicle file.

Example values from the demo record for the VW Transporter panel van, registration M-DM 1002. The fields remain the same for every job, regardless of service or provider.

Process

How service evidence is created

None of this adds a step for your team. The evidence is captured as the work happens.

1

Before

The service partner photographs the vehicle on site before work begins.

2

Work on the vehicle

Each booked step is confirmed individually rather than closing the whole package at once.

3

After

A second photo records the time and location, followed by acceptance on site.

4

In the vehicle record

Photos, timestamps, evidence code and amount are linked to the vehicle's VIN.

Who uses the evidence

Three questions, one source

Acceptance, accounting and lease return each ask different questions, but all use the same record.

For acceptance

Anything that falls short is corrected

Acceptance happens on site at the vehicle, with the photos alongside. Anything that falls short goes straight back for remedial work.

For accounting

Every line is linked to a vehicle

The service, job and amount are assigned to a vehicle registration. Nothing is booked against the fleet as an unallocated total.

For lease return

The vehicle's condition is evidenced with a date

At lease return, the record shows what was done and when. Visible damage is recorded and marked.

What this evidence is not: it records the service performed on the vehicle. It does not replace an expert assessment or an official inspection.

Next

Where the evidence goes

The evidence is not an endpoint. It is the record that three departments rely on later.

Storage

Vehicle record

Everything about a vehicle linked to its VIN: deadlines, costs, drivers and evidence throughout its time in the fleet.

Starting point

Service catalogue

Bookable services with starting prices, alongside those that do not yet have a fixed price.

Compliance

Vehicle operator duties

Which inspection is due when and which evidence closes it, including Section 29 StVZO, DGUV V70 and Section 21 StVG.

Deletion: driver assignments are removed by default three years after the usage period ends, unless a traffic-fine case is still open. The retention period is configurable.

Your fleet. Handled.One vehicle is enough to get started.

Start with one vehicle and one day's lead time. Your quotation arrives the next day.

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