Partner terms (for service partners)

These terms apply exclusively to entrepreneurs within the meaning of Section 14 BGB (German Civil Code).

§ 1 Scope, order of precedence, definitions

(1) These General Terms and Conditions for Service Providers ("Partner Terms") govern the cooperation between FleetFeat GmbH, Bullachstraße 30, 82256 Fürstenfeldbruck, Amtsgericht München, HRB 315048 ("fleetfeat"), and entrepreneurs who perform vehicle and fleet services via the FleetFeat platform — in particular cleaning, detailing, lease-return detailing and service checks — as subcontractors of fleetfeat ("Service Provider"). They apply to registration in the service provider portal, to every framework agreement and to every individual order.

(2) These Partner Terms apply exclusively. Deviating, conflicting or supplementary terms of the Service Provider do not become part of the contract unless fleetfeat expressly agrees to their validity in text form. This also applies if fleetfeat awards orders or accepts services without reservation in the knowledge of such terms.

(3) Order of precedence: in the event of contradictions, the following apply in this order: (1) an individual agreement concluded with the Service Provider in text form (service provider contract), (2) the partner price list, (3) these Partner Terms, (4) the service catalogue and the quality standards in the service provider portal.

(4) Definitions: Platform = the web/app environment operated by fleetfeat, including the service provider portal; Customer = the entrepreneur who has commissioned a service from fleetfeat; Order = a service for one or more vehicles awarded to the Service Provider via the Platform and accepted by it; Order Data = the information provided for performance (vehicle, licence plate, location, time window, contact person, special features); Record = the documentation of an Order created via the Platform (photos before and after the service, mileage, timestamps, acceptance); Service Statement = the list of Orders performed at the agreed prices provided by fleetfeat for each billing period; Partner Price List = the prices agreed with the Service Provider per service, vehicle class and surcharge as well as the travel and cancellation compensation (also "Conditions"); Billing Period = a period of 14 days.

§ 2 Role of the Service Provider, independence

(1) fleetfeat is the Customer's contractual partner and service provider and invoices the Customer for the remuneration in its own name and for its own account. The Service Provider performs the service as a subcontractor and vicarious agent of fleetfeat (Section 278 BGB). No contractual relationship arises between the Service Provider and the Customer. The Service Provider has no claim to remuneration against the Customer, does not accept payments from the Customer and does not issue invoices to it.

(2) The Service Provider is an independent entrepreneur and acts for its own account and at its own risk. No employment, service or partnership relationship is established. The Service Provider decides freely whether to accept an order offer; it is not obliged to accept and is not bound to fleetfeat, but may work for other clients, unless § 14 (customer protection) provides otherwise. It uses its own operating resources, vehicles, equipment and consumables, organises personnel, deployment planning and work processes itself and determines the manner of performance within the service description, the quality standards and the Customer's requirements. The location and time window of an Order result from the Customer's booking, not from instructions of fleetfeat. fleetfeat does not issue instructions on working hours, place of work or working methods that go beyond the requirements of the respective Order.

(3) The Service Provider may use its own employees for performance. Engaging third parties (subcontractors of the Service Provider) requires the prior consent of fleetfeat in text form; the Service Provider binds them to these Partner Terms and is liable for them as for its own fault.

(4) Towards the Customer, the Service Provider acts as a service partner of fleetfeat. It makes no commitments to the Customer regarding prices, scope of services, appointments or additional services and refers such enquiries to fleetfeat. It uses fleetfeat's trademarks, names and materials only in the form provided by fleetfeat.

§ 3 Registration, admission, information

(1) The cooperation requires registration in the service provider portal. The Service Provider provides complete and truthful information, in particular on company name and legal form, address, power of representation, trade registration, tax number or VAT identification number, VAT status, insurance cover pursuant to § 8, area of operation, services offered and contact persons, and keeps this information up to date.

(2) fleetfeat checks the information and decides freely on activation; there is no entitlement to activation or to a specific order volume. fleetfeat may request evidence, references or a trial order.

(3) Access credentials are personal, must be kept secret and must be protected against access by third parties. Every employee of the Service Provider who uses the Platform receives his or her own access; the Terms of Use for Users (fleetfeat.de/nutzungsbedingungen) additionally apply to that employee. The Service Provider is responsible for all actions carried out via its accesses and reports any suspected misuse without undue delay to support@fleetfeat.de.

(4) By registering, the Service Provider accepts these Partner Terms in the version displayed during registration. Version and date are logged in the Platform.

§ 4 Orders: award, acceptance, change, cancellation

(1) fleetfeat provides the Service Provider with order offers via the Platform. They state the service, vehicle class, location, time window, remuneration according to the Partner Price List and special features of the Customer. The Service Provider can accept or decline an offer within the period displayed. An obligation to accept exists only if it has been agreed in a capacity commitment in text form.

(2) The Order is concluded upon acceptance. The Service Provider owes professional and timely performance in accordance with the service description, the quality standards and the confirmed time window.

(3) If the condition of the vehicle on site deviates considerably from the booking (e.g. heavy soiling, animal hair, pre-existing damage that significantly increases the effort), the Service Provider documents this with photos via the Platform before starting the service and proposes a surcharge according to the Partner Price List. fleetfeat obtains the Customer's consent. Without consent, the Service Provider performs the booked scope; it documents technical limits in the Record. Agreements on price or services directly with the Customer are not permitted.

(4) The Service Provider may return an accepted Order via the Platform up to 24 hours before the start of the time window without suffering any disadvantage as a result. § 7 applies to later returns and no-shows.

(5) fleetfeat may cancel or postpone an Order if the Customer cancels or postpones or if performance is impossible or unreasonable for reasons for which fleetfeat is not responsible (e.g. unsuitable weather for outdoor services, force majeure). If the cancellation takes place less than 24 hours before the start of the time window or if the service cannot be performed because the vehicle is not made available (§ 7 (5)), the Service Provider receives the cancellation compensation agreed in the Partner Price List. In the event of earlier cancellation, there is no entitlement to remuneration.

§ 5 Performance of services, quality, conduct on site

(1) The Service Provider performs the service professionally and properly in accordance with the state of the art of mobile vehicle detailing, in accordance with the service catalogue and the quality standards, with suitable, material-friendly products and in compliance with the vehicle manufacturer's specifications. Service descriptions and quality standards describe the owed quality; no guarantees are assumed thereby.

(2) The Service Provider arrives at the agreed location within the confirmed time window. It reports a foreseeable delay of more than 15 minutes without undue delay via the Platform so that fleetfeat can inform the Customer.

(3) The Service Provider moves a Customer vehicle only insofar as this is necessary for the service and approved by the Customer, and only by persons with a valid driving licence. Journeys with Customer vehicles on public roads (transfers, workshop or test drives) are permitted only by separate agreement with fleetfeat and in accordance with § 8 (3).

(4) Before starting, the Service Provider documents recognisable pre-existing damage in accordance with § 6. It reports anomalies (warning lights, damage, found items, valuables, unusual conditions) via the Platform. It does not remove or dispose of valuables and loose inventory, but documents them.

(5) On request, the Service Provider's personnel identify themselves, introduce themselves as a service partner of fleetfeat, comply with the house and operating rules of the place of operation, do not smoke, eat or drink in the vehicle, do not take third parties along, do not use the vehicle for their own purposes and do not access vehicle data, on-board systems or personal belongings beyond what is necessary for the service.

(6) The Service Provider performs exterior cleaning only using methods in which no waste water is produced or in which the water produced is completely collected and properly disposed of. Washing or cleaning agents must not enter the ground, rainwater drains or street sewers. The Service Provider stores, uses and disposes of chemicals in accordance with the statutory requirements and the manufacturer's instructions. If performance at the place of operation is recognisably inadmissible or dangerous, the Service Provider interrupts the work, documents the circumstance via the Platform and agrees the further procedure with fleetfeat.

(7) The Service Provider is itself responsible for occupational safety, accident prevention and securing the work area.

§ 6 Records, documentation, acceptance, damage reporting

(1) The Service Provider documents every Order using the Platform function provided for this purpose: photos of the vehicle before starting (all round, interior and all recognisable pre-existing damage), photos after completion, mileage and timestamps. Photos are uploaded unedited. Records outside the Platform do not replace the Platform Record.

(2) The complete Record is a prerequisite for the completion report and must be available no later than 24 hours after the end of the service. Orders without a complete Record are included in the Service Statement only after the Record has been submitted subsequently. If the Record can no longer be provided, the Order is deemed not completed.

(3) Acceptance takes place on site by the Customer via the Platform. If the Customer is not present, the completion report triggers remote acceptance; the Customer can give notice of defects within 24 hours of the Record being provided (§ 9 (2) of the General Terms and Conditions, fleetfeat.de/agb).

(4) The Service Provider remedies defects notified at acceptance or in due time immediately on site; if this is not possible, within three working days. Rework and the associated travel are not remunerated separately. If the Service Provider considers a complaint to be unjustified, fleetfeat decides on the basis of the Record.

(5) The Service Provider reports damage that occurs or is discovered during the service to the vehicle, at the place of operation or to property of third parties without undue delay, no later than 24 hours after the end of the service, with photos via the Platform. It does not settle damage independently with the Customer or its insurer and does not make any acknowledgements; immediate measures to mitigate damage remain permissible.

(6) The documented condition before the start of the service is decisive in the relationship between fleetfeat and the Service Provider. If the documentation of a recognisable pre-existing damage is omitted, the fact that the cause of the damage cannot be clarified is borne by the Service Provider.

§ 7 Punctuality, replacement appointment, completion time, reduction

(1) If the Service Provider cannot meet a confirmed time window, it reports this without undue delay via the Platform, no later than 24 hours before the start of the time window, so that fleetfeat can reassign the Order.

(2) If a confirmed appointment fails for reasons for which the Service Provider is responsible — in particular no-show or return after expiry of the period under paragraph 1 —, the Service Provider offers a replacement appointment within three working days and performs the Order at the agreed conditions. fleetfeat may instead award the Order to another service provider.

(3) For this case, fleetfeat promises the Customer a replacement appointment within three working days and a reduction of the order price by 50%. If the Service Provider is responsible for the failure, its remuneration for the Order concerned is reduced by 50%. The reduction is shown as a separate item in the Service Statement in accordance with § 9 (7); no document is issued by fleetfeat to the Service Provider. For the same Order, only one reduction under this § 7 becomes effective, namely the higher one.

(4) If the Order specifies a binding completion time, it is deemed to have been met if the completion report is made no later than 30 minutes thereafter. In the event of later completion for which the Service Provider is responsible, the remuneration for the Order is reduced by 10%, insofar as fleetfeat grants the Customer a price reduction for this.

(5) Paragraphs 2 to 4 do not apply if the service could not be performed or not performed on time for reasons for which the Customer is responsible — in particular vehicle not made available, not locatable or not accessible, access refused, waiting time of more than 30 minutes, cancellation or postponement by the Customer — or if performance was not possible due to severe weather or for safety reasons. The Service Provider documents these circumstances via the Platform (photo, time). In cases where the vehicle is not made available, it receives the cancellation compensation pursuant to § 4 (5).

(6) fleetfeat records punctuality, record rate and rework rate for each service provider and shows them in the service provider portal. Repeated shortfalls entitle fleetfeat to a suspension pursuant to § 15 (2).

§ 8 Insurance

(1) The Service Provider maintains, at its own expense, business liability insurance that expressly includes activity, processing and custody damage to third-party motor vehicles — including paintwork, interior and electronics — as well as loss of keys. The cover amounts to at least EUR 3,000,000 as a lump sum for personal injury and property damage per insured event and at least EUR 100,000 per insured event for activity, processing and custody damage. Any deductible is borne by the Service Provider.

(2) The Service Provider provides evidence of the insurance cover before the first Order, annually thereafter and at any time on request by means of a confirmation from the insurer showing the scope of cover. It reports the loss, termination or restriction of insurance cover without undue delay. Without valid evidence, fleetfeat does not award any Orders.

(3) For its own vehicles and equipment, the Service Provider maintains the insurance prescribed by law. Journeys with Customer vehicles on public roads require a separate agreement and evidence of insurance suitable for this purpose.

(4) The Service Provider registers its personnel with the competent employers' liability insurance association (Berufsgenossenschaft) and for social security.

§ 9 Remuneration, Service Statement, invoice, payment

(1) Towards the Customer, fleetfeat is the service provider and invoices the Customer for the remuneration in its own name. For every Order performed, documented and accepted, the Service Provider receives the remuneration agreed in the Partner Price List. It covers all of the Service Provider's costs; only the travel and cancellation compensation provided for in the Partner Price List and surcharges confirmed by the Customer (§ 4 (3)) are remunerated separately. All prices are net plus statutory VAT, where applicable.

(2) fleetfeat provides the Service Provider with a Service Statement in the service provider portal for each Billing Period. It lists the completed Orders with the agreed prices, the reductions pursuant to paragraph 7 as separate items and the total "To be invoiced by the Service Provider (net)" and can be exported as a CSV or Excel file. Notification of a new Service Statement is sent by email without amounts.

(3) The Service Statement is not a tax document within the meaning of Section 14 UStG (German VAT Act) and not a self-billing statement by fleetfeat as recipient of the service. fleetfeat does not issue any document to the Service Provider. The Service Statement serves solely as the basis for invoicing by the Service Provider.

(4) On the basis of the Service Statement, the Service Provider issues its own invoice to fleetfeat pursuant to Section 14 UStG with its own number range, addressed to fleetfeat's invoicing details stated in the service provider portal, stating the Billing Period and with items corresponding to the Service Statement. It sends the invoice by email to rechnung@fleetfeat.de within 7 calendar days of the Service Statement being provided. This period is an administrative deadline; an invoice submitted later is checked with the following Billing Period without the claim to remuneration lapsing.

(5) fleetfeat checks the invoice within 5 working days of receipt. Payment is made within 14 calendar days of approval of an auditable invoice by bank transfer to the Service Provider's account stated in the invoice.

(6) The Service Provider informs fleetfeat whether it is subject to standard taxation or applies the small business regulation pursuant to Section 19 UStG, and reports changes without undue delay before the next invoice. Invoices correspond to the status communicated.

(7) Reductions pursuant to § 7 and other justified deductions for poor performance or non-performance are shown as a named item in the Service Statement of the current or the following Billing Period before invoicing. If the Service Provider objects to an item in text form within 5 working days of it being provided, the parties clarify the item before invoicing; undisputed items remain unaffected.

(8) If an invoice deviates from the Service Statement, fleetfeat clarifies the deviation with the Service Provider before payment. The undisputed part is paid in accordance with paragraph 5.

(9) fleetfeat may set off due counterclaims arising from this cooperation, in particular under § 10, against the Service Provider's claims to remuneration. The Service Provider may only set off undisputed or legally established claims or exercise a right of retention.

§ 10 Liability, indemnification, recourse

(1) The Service Provider is liable to fleetfeat in accordance with the statutory provisions for damage culpably caused by it, its personnel or its subcontractors.

(2) If claims are asserted against fleetfeat by the Customer or by third parties on account of the Service Provider's performance, the Service Provider indemnifies fleetfeat against these claims, including reasonable costs of legal defence, insofar as it is responsible for the damage. fleetfeat informs the Service Provider without undue delay about the claim, coordinates the settlement with it and does not make any acknowledgements without coordination.

(3) § 6 (6) applies to the question of whether damage occurred during the service.

(4) fleetfeat is liable to the Service Provider without limitation in the event of intent and gross negligence, in the event of culpable injury to life, body or health and under mandatory law. In the event of simple negligence, fleetfeat is liable only for breach of a material contractual obligation, limited to the typical, foreseeable damage. Otherwise, fleetfeat's liability is excluded; in particular, fleetfeat is not liable for loss of profit, for a specific order volume or for the uninterrupted availability of the Platform.

§ 11 Obligations, personnel, compliance

(1) The Service Provider complies with all regulations applicable to its activity, in particular trade, tax, social security, occupational safety, working time, environmental, chemicals and road traffic law, and holds the permits required for its activity.

(2) The Service Provider uses only reliable, instructed and properly registered personnel who hold the permits required for the respective activity (in particular a driving licence when moving vehicles, a work permit). It binds its personnel to the obligations under §§ 5, 6, 12 and 13.

(3) The Service Provider pays its personnel at least the statutory minimum wage and applicable sector-specific minimum wages, pays the statutory contributions and binds its subcontractors accordingly. It indemnifies fleetfeat against claims asserted against fleetfeat under Section 13 MiLoG (German Minimum Wage Act) in conjunction with Section 14 AEntG (German Posted Workers Act) or under comparable liability provisions, and provides evidence of compliance on request.

(4) The Service Provider does not grant any advantages to employees of the Customer or of fleetfeat and does not accept any. It discloses conflicts of interest, in particular an existing business relationship with a Customer (§ 14 (2)).

§ 12 Confidentiality, data protection

(1) The Service Provider treats Order Data, customer data, prices, key figures, documents and all other non-public information of fleetfeat and of the Customers confidentially, uses it exclusively to perform Orders and does not make it accessible to third parties. The obligation applies during the cooperation and for three years thereafter. The Service Provider binds its personnel accordingly.

(2) Order Data contains personal data (e.g. name, telephone number and location of contact persons and drivers of the Customer, licence plate). The Service Provider processes this data exclusively to perform the respective Order, only on the instructions of fleetfeat and only via the Platform. It does not store the data outside the Platform beyond performance, does not use it for its own purposes, in particular not for advertising, and deletes copies outside the Platform without undue delay after completion of the Order, unless there is a statutory retention obligation.

(3) The Service Provider protects devices it uses for the Platform by means of access locks, does not make accesses available to third parties, binds its personnel to confidentiality and uses subcontractors only in accordance with § 2 (3) and with identical obligations. It reports a personal data breach (e.g. loss of a device with Order Data, unauthorised access) without undue delay, no later than 24 hours after becoming aware of it, to datenschutz@fleetfeat.de. It supports fleetfeat with requests from data subjects and with documentation obligations and provides information on the measures taken on request.

(4) If fleetfeat requests the conclusion of a separate data processing agreement pursuant to Art. 28 GDPR, the Service Provider concludes it; until then, paragraphs 2 and 3 apply.

(5) fleetfeat processes the data of the Service Provider and its contact persons in accordance with the privacy policy (fleetfeat.de/datenschutz). Records pursuant to § 6 contain timestamps, user ID and location information; the Service Provider informs its personnel about this.

§ 13 Rights to Records, materials and marks

(1) With respect to Records and other documentation created by the Service Provider or its personnel in the course of an Order via the Platform (photos, protocols, reports, mileage readings), the Service Provider grants fleetfeat, upon creation, an exclusive, irrevocable, transferable and sublicensable right of use that is unlimited in time, place and content. fleetfeat may in particular provide the Records to the Customer, who may use them for its own purposes and pass them on to third parties in accordance with § 17 of the General Terms and Conditions, and may use and retain them for evidence, billing and quality assurance purposes and to defend against claims. The grant of rights is covered by the remuneration for the Order.

(2) The Service Provider does not use Records for its own purposes, does not publish them and does not pass them on to third parties. Recordings of Customer vehicles, places of operation or persons outside the Platform are not permitted.

(3) The Service Provider uses fleetfeat's service catalogue, quality standards, checklists, training materials and marks only for Orders and only in the form provided. Naming fleetfeat or Customers as a reference and any use for advertising purposes require the prior consent of fleetfeat and, insofar as Customers are affected, of the Customer in text form.

§ 14 Customer protection, prohibition of circumvention

(1) During the cooperation and for twelve months after the last Order performed via fleetfeat for the respective Customer, the Service Provider will not offer or provide similar services to Customers for whom it has worked via fleetfeat by circumventing fleetfeat, neither directly nor via third parties, and will not solicit such Customers. The same applies to companies affiliated with the Customer, insofar as the Service Provider is aware of the affiliation.

(2) Paragraph 1 does not apply to Customers with whom the Service Provider demonstrably had a business relationship before the first Order performed via fleetfeat, if it has notified fleetfeat of this in text form within 14 days of the first Order, or to services to which fleetfeat has consented in text form.

(3) In the event of a breach, fleetfeat may demand cessation, information on the services provided and damages and may terminate the cooperation without notice. The Service Provider binds its personnel and its subcontractors accordingly.

§ 15 Term, termination, suspension, end of cooperation

(1) The cooperation runs for an indefinite period. Either party may terminate it with four weeks' notice to the end of a month in text form (service provider portal or email). The Service Provider completes Orders accepted at the time of termination, unless fleetfeat reassigns them by mutual agreement.

(2) fleetfeat may temporarily suspend the award of Orders and access to the Platform (suspension) if the Service Provider repeatedly breaches quality, record or appointment obligations, repeatedly falls short of the key figures pursuant to § 7 (6), the evidence of insurance pursuant to § 8 is missing or there is a well-founded suspicion of a serious breach (in particular damage, data protection, customer protection, Records). fleetfeat states the reason and gives the Service Provider the opportunity to comment. The suspension is not a termination.

(3) The right to terminate for good cause remains unaffected. Good cause exists for fleetfeat in particular in the event of loss of insurance cover, insolvency or inability to pay of the Service Provider, breaches of §§ 12 to 14, manipulation of Records, criminal offences to the detriment of Customers or fleetfeat and the acceptance of payments from the Customer.

(4) Upon termination, access to the Platform ends. Open Orders are settled in accordance with § 9. The obligations under §§ 10, 12, 13 and 14 continue to apply.

§ 16 Changes to these Partner Terms and to the Partner Price List

(1) fleetfeat may change these Partner Terms with effect for the future, insofar as the change does not significantly shift the relationship between performance and consideration to the detriment of the Service Provider and is reasonable for it. Changes are communicated to the Service Provider at least 30 days before they take effect in text form or in the service provider portal. If the Service Provider does not object in text form before the changes take effect, the changes are deemed accepted; fleetfeat specifically points this out, and the significance of silence, in the notification. If the Service Provider objects in due time, the previous Partner Terms continue to apply; in this case, fleetfeat may terminate the cooperation with ordinary notice as of the effective date.

(2) Changes to the Partner Price List are agreed by mutual consent or announced by fleetfeat with 30 days' notice for new order offers; accepted Orders remain unaffected. If the Service Provider accepts Orders at the changed prices after they take effect, the changed Partner Price List applies.

§ 17 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) The exclusive place of jurisdiction for all disputes arising from or in connection with the cooperation is — insofar as the Service Provider is a merchant, a legal entity under public law or a special fund under public law — Munich. fleetfeat is also entitled to sue at the Service Provider's general place of jurisdiction.

(3) Changes and additions require text form; this also applies to any waiver of the text form requirement.

(4) Should individual provisions of these Partner Terms be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. The statutory provision takes the place of invalid provisions.

(5) These Partner Terms are available in German; translations are for information purposes, the German version is authoritative. For service description, cancellation, acceptance and liability towards the Customer, fleetfeat's General Terms and Conditions (fleetfeat.de/agb, Part B) apply; the Service Provider is familiar with them and aligns its performance with them.

(6) In addition to these Partner Terms, the components of the cooperation are the Partner Price List (individually agreed), the service catalogue and the quality standards (service provider portal), the privacy policy (fleetfeat.de/datenschutz) and the Terms of Use for Users (fleetfeat.de/nutzungsbedingungen).

Questions about the cooperation: support@fleetfeat.de · Invoices: rechnung@fleetfeat.de · Data protection: datenschutz@fleetfeat.de

Changes

• 07.09.2026 — Version 2.0; replaces version 1.0 (draft) of 22.07.2026.
• 22.07.2026 — Version 1.0 (draft).